isp7 Privacy
Policy

1 Introduction

isp7 ("isp7," "we," "us," or "our") operates the online gaming and sports betting platform accessible at isp7.vip (the "Platform"). This Privacy Policy explains how isp7 collects, uses, stores, shares, and protects the personal data of users who register or otherwise interact with the Platform, including visitors who browse the Platform without registering an account.

This Privacy Policy applies to all services offered through the isp7 Platform, including cricket betting, PSL markets, live casino, slot games, esports, fishing games, and all associated account management, payment, and customer support services. It should be read alongside isp7's Terms & Conditions, which govern your use of the Platform more broadly.

isp7 is committed to handling your personal data responsibly and in compliance with applicable data protection principles. We have designed this Policy to be clear, specific, and free of unnecessary legal jargon so that every isp7 user — whether they are in Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in Pakistan — can understand exactly how their data is treated.

2 Data Controller

For the purposes of this Privacy Policy, isp7 acts as the data controller in respect of personal data collected from users of the Platform. As data controller, isp7 determines the purposes and means by which your personal data is processed.

Where isp7 engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and fraud detection services — those third parties act as data processors under isp7's instruction and are bound by appropriate data processing agreements. isp7 remains responsible for ensuring that all data processors maintain adequate safeguards consistent with this Privacy Policy.

If you have any questions about how isp7 processes your data or wish to exercise any of your data rights, please contact isp7's support team via live chat or at [email protected].

3 Data We Collect

isp7 collects personal data across the following categories, depending on how you interact with the Platform:

isp7 does not collect sensitive personal data such as religious beliefs, political opinions, or biometric identifiers beyond what is strictly required for identity verification purposes.

4 How We Collect Data

isp7 collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your profile;
• Automatically through the Platform — via cookies, server logs, and analytics tools that record your browsing behaviour, device information, and session activity whenever you access isp7.vip;
• From third-party service providers — including payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification agencies, and fraud detection services, who may provide us with data to verify your identity or detect suspicious activity;
• From public sources — including publicly available government databases, sanctions lists, and politically exposed persons (PEP) registers, where required for compliance purposes.

5 Purpose & Legal Basis for Processing

isp7 processes your personal data only where a lawful basis exists. The following table outlines our primary processing purposes and the corresponding legal basis for each:

Where isp7 relies on your consent as the legal basis for processing — for example, to send you promotional emails or SMS notifications about new PSL betting markets, bonuses, or platform updates — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting isp7 support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

6 Data Sharing

isp7 may share your personal data with the following categories of recipients:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the financial data necessary to process your deposit and withdrawal requests. Each payment partner operates under its own privacy policy and applicable Pakistani financial regulations.
• KYC and Identity Verification Providers: isp7 uses accredited third-party verification services to confirm user identities and screen against sanctions and PEP databases. These providers access only the identity documents and data points required to perform the verification.
• Fraud Detection and Security Services: isp7 employs specialist third-party tools to detect bot activity, account takeover attempts, and suspicious transaction patterns. These services receive technical and behavioural data to perform their functions.
• Regulatory Authorities and Law Enforcement: isp7 may be required to disclose personal data to its licensing authority, financial intelligence units, or law enforcement agencies where required by applicable law, court order, or regulatory direction. Such disclosures are made without prior notification to the account holder where legally required.
• Group Companies and Successors: In the event of a merger, acquisition, or restructuring of isp7's business, your personal data may be transferred to the acquiring or successor entity, subject to that entity maintaining data protection standards no less protective than those described in this Policy.

7 Cookies & Tracking Technologies

isp7 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit isp7.vip. The following categories of cookies are used on the isp7 Platform:

• Strictly Necessary Cookies: Required for the Platform to function correctly, including maintaining your login session, securing your account, and enabling payment workflows. These cookies cannot be disabled without affecting core Platform functionality.
• Analytics Cookies: Used to understand how users interact with the Platform — such as which game categories are most popular and how users navigate between pages. This data is aggregated and anonymised where possible.
• Functional Cookies: Enable the Platform to remember your preferences, such as your preferred language, display settings, or last-visited game category.
• Security Cookies: Support fraud detection and account security functions, including identifying unusual login patterns or device changes.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the isp7 Platform, including preventing login and payment functions from operating correctly. isp7 does not use cookies for the purpose of serving third-party advertising.

8 Data Retention

isp7 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of five years following account closure, as required by anti-money laundering regulations applicable to isp7's licensed operations.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction to satisfy regulatory and audit requirements.
• KYC and Verification Documents: Retained for the period required by isp7's licensing authority, typically five years from the date of verification or account closure, whichever is later.
• Customer Support Communications: Retained for three years from the date of the most recent interaction, or longer where the communication is relevant to an ongoing dispute or investigation.
• Technical and Session Data: Retained for up to thirteen months from the date of collection for security and analytics purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Where anonymised data is retained for aggregate analytics, it no longer constitutes personal data for the purposes of this Policy.

9 Security Measures

isp7 implements a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and isp7's servers;
• Encryption at rest for all databases containing personal and financial data;
• Role-based access controls ensuring that isp7 staff can only access personal data to the extent required for their specific job function;
• Regular penetration testing and vulnerability assessments of the isp7 Platform;
• Multi-factor authentication requirements for all isp7 administrative systems;
• Continuous automated monitoring for unusual access patterns, login anomalies, and data exfiltration attempts.

Notwithstanding the above measures, no method of electronic transmission or storage is completely secure. isp7 cannot guarantee the absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, isp7 will notify you and the relevant regulatory authority in accordance with applicable legal requirements.

You are responsible for maintaining the security of your own isp7 account credentials. isp7 recommends using a strong, unique password and enabling any additional account security features made available on the Platform.

10 Your Rights

As an isp7 user, you hold the following rights in relation to your personal data. To exercise any of these rights, contact isp7 support via live chat or at [email protected]. isp7 will respond to verified requests within 30 days.

11 Minors

The isp7 Platform is strictly intended for individuals who are aged 21 years and above. isp7 does not knowingly collect or process personal data from persons under the age of 21. If you are under 21, you must not register an account or use the isp7 Platform in any capacity.

Where isp7 becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered an isp7 account, please contact isp7 support immediately at [email protected] so that appropriate action can be taken without delay.

12 International Data Transfers

isp7 operates under an internationally recognised gaming licence and may process or store personal data on servers located outside Pakistan. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that which applies in Pakistan, isp7 ensures that appropriate safeguards are in place, which may include:

• Standard contractual clauses with the receiving party;
• Data processing agreements imposing security and confidentiality obligations equivalent to those set out in this Policy;
• Transfer only to jurisdictions assessed as providing an adequate level of protection for personal data.

By using the isp7 Platform, you acknowledge that your personal data may be transferred and processed in accordance with the above arrangements. If you would like further information about the safeguards isp7 applies to international data transfers, please contact isp7 support.

13 Changes to This Privacy Policy

isp7 may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or improvements to the Platform. Where changes are material, isp7 will provide at least seven days' advance notice via a prominent notice on the isp7 Platform and, where practicable, by direct communication to registered users.

The date on which this Privacy Policy was last updated is shown at the top of this page. Your continued use of the isp7 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should cease using the Platform and may request account closure in accordance with isp7's Terms & Conditions.

14 Contact Us

If you have questions or concerns about this Privacy Policy, wish to exercise any of your data rights, or want to report a potential privacy issue, please reach isp7 through the following channels:

• Live Chat: Available 24/7 directly on the isp7 Platform — average first response within 3–5 minutes
• Email: [email protected]
• Response Time: Privacy and data requests acknowledged within 24 hours; substantively responded to within 30 days

isp7's support team handles all privacy-related queries with strict confidentiality and in full compliance with isp7's data protection obligations. Support is available in both English and Urdu for users across Pakistan.